Terms Of Business 

DOMAIN

By purchasing a website, you acknowledge that, unless supplied by you, and subject to the remainder of these terms and conditions, we will own the Domain Name.

 

PLATFORM & HOSTING

Hosting Platform: We design and build and sometimes inject coding, SEO in all our websites powered by Squarespace. Squarespace is trusted by the world's best from nationally recognised brands like HBO, WIRED, FAST COMPANY to your favourite local business. Raylight Visuals shall not be responsible or liable should the hosting company lose hosting temporary connection to websites designed by us.

 

Payment Schedule:

Fifty percent (50%) upon project commencement, remaining upon project completion.

 

CODES AND CONDUCT

By purchasing a website, you agree that you are authorised to provide, and that you grant us permission, to display all content (including logos, photos and images) forming part of your website. You must ensure that your website complies with all applicable laws, regulations, codes of practice, guidelines and standards applicable to you and/or your business:  

 

Fair usage policy

Fair usage policy – while there is no upper limit to the extent or frequency of amendments that you can request be made to your website(fees apply), if we believe at our absolute discretion, that your amendment requirements are so excessive that other customers are or may be detrimentally affected, we may advise you of that fact. Should we continue to receive a high level of amendment requirements, we may terminate or suspend your website.

 

SEO AND COPY

While we will endeavour to improve the position of your website in search engine results in response to a search request the exact ranking of your site depends on a multitude of factors outside of our and your control such as the search engine algorithm, the search engine optimisation activity of your competitors etc. Whilst our search engine optimisation methodology ensures that your website can be easily read by search engines, we cannot guarantee a ranking on search engines. Raylight Visuals does not include ‘Copy’ in web design service, unless requested for separate copy writer fee, it is the client’s responsibility  to provide Copy to proceed with design. It can significantly slow the process unless a Copy content is provided.

 

BEST PRACTICE & DESIGN ELEMENTS

All our designs are based on best practice and whilst it is possible to individually define most aspects of the design (font, colour scheme, layout, header design), there are limitations. Our experts will be able to advise you if your ideas and preferences cannot be implemented. 

 

UPDATES AND IMPROVEMENTS

We may update your website from time to time without prior notice in order to improve the website’s functionality, content and design.

 

DESIGN AND COPYRIGHT

The exact design and content of your website is at the discretion of your website adviser. Copyright Usage: The rights granted to Client are for the usage of the Final Design in its original form only. Client may not modify the Final Design. Client shall have: Nonexclusive rights, unlimited duration to host website, worldwide, electronic use, this website only. All other rights to be negotiated separately.

 

LINKS

Your website may incorporate a link on the bottom of the website linking to the Raylightvisuals.com website pages. £500 fee to remove the link can be requested. We have the right to decline the request. Designer reserves the right to include screen shots of the completed work in his portfolio.

 

Preliminary Works:

Designer retains all rights in and to all Preliminary Designs. Client shall return all Preliminary Designs to Designer within thirty (30) days of completion of the project and all rights in and to any Preliminary Designs shall remain the exclusive property of Designer.

 

Permissions and Releases:

The Client agrees to indemnify and hold the Designer harmless against any and all claims, costs, and expenses, including solicitor/ lawyer/ attorney/barrister’s fees, due to materials included in the Design at the request of the Client for which no copyright permission or privacy release was requested, or for which uses exceed the uses allowed pursuant to a permission or release.

 

CUSTOMER SERVICE

We shall, as a minimum, provide you with the following levels of customer service: (i) telephone support between 9.00am and 5.00pm on business days (being days other than a Saturday, Sunday or public holiday in England); and (ii) a response to emails within five (5) business days.

 

PRODUCTS, FEATURES & THIRD PARTY PROVIDERS

Some of the Product Features are reliant on third party providers, for example Google™ or Facebook and email service. You acknowledge that (i) we may not be able to provide a particular Product Feature where you do not meet the relevant criteria of that third party provider; (ii) we do not have any control or exercise influence over the third party provider’s own services; and (iii) a third party provider’s service may cease or change from time to time. You acknowledge that such events are beyond our control and agree that such an event will not permit you to terminate your services nor will we have any liability to you for the impacts that these may have;

Where the Product Features involve setting up and/or administering a page or pages on a third party website, you acknowledge that: (i) where necessary, we are authorised to set up an account on your behalf; (ii) we are authorised to administer the page or pages on your behalf; and (ii) you are authorised and grant us permission to display on the page(s) all content referred to above;

 

EXCLUSIONS AND LIMITATIONS

In order to make your website more effective, we may need to limit the number of images on your website.

 

ADDITIONAL WEB PAGES

Additional business pages are available on request subject to additional fees. Please contact us for further details.

 

AMENDMENTS

Separate fees are applicable for basic changes to website after website launched to public. Please contact us for further details.

 

Cancellation Fees:

In the event of Cancellation, Designer will be compensated for services performed through the date of cancelation in the amount of a prorated portion of the fees due. Upon cancellation all rights to the website revert to the Designer and all original art must be returned, including sketches, comps, or other preliminary materials.

 

Revisions:

Revisions may be made only by the Designer at the Preliminary Design phase. Additional fees will be charged for revisions made after 3 preliminary design revisions, and for additions to project scope.

 

Miscellaneous:

This Agreement shall be binding upon the parties, their heirs, successors, assigns, and personal representatives. This Agreement constitutes the entire understanding of the parties. Its terms can be modified only by a writing signed by both parties, except that the Client may authorise expenses or revisions orally. Any dispute arising out of this agreement will be resolved by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration in the UK. A waiver of a breach of any of the provisions of this Agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions. This Agreement shall be governed by the laws of the UK courts.

 

Photoshoot

You may change the time or date of your photo shoot by contacting us. However, if you cancel or postpone your photo shoot within 48 hours of its scheduled commencement, you shall incur an additional, non-refundable, charge of £250.

 

FILMING

You may change the time or date of your film shoot by contacting us. However, if you cancel or postpone your film shoot within 48 hours of its scheduled commencement, you shall incur an additional, non-refundable, charge of £250.

 


A agreement must be signed and returned before Designer can schedule or begin any work.